Write rules.
Build bots.
Advocate for users.
I’m Lily Chambers, a writer and conversational AI designer working to create human-centered interfaces one word at a time.
Projects
A support chatbot designed to help Apple employees worldwide solve common issues and have quick answers to questions.
A redesigned chatbot with increased accuracy and a broadened skillset that serves millions of insurance customers.
A chatbot redesigned from the ground up. The new version supports a diverse group of users in managing their retirement accounts.
A fully private, ethics-driven conversational AI tool that supports therapists and uplifts mental health patients.
A chatbot redesign from the ground up. The new version supports a diverse group of users in managing their retirement accounts.
A chatbot designed to engage in light banter with users that engages them in news topics and broadens horizons.